Terms & Conditions

1. About Fortis Analytica

Fortis Analytica is a licensed private investigation and intelligence firm operating in Sydney, NSW.

2. Engagement Process

All engagements with Fortis Analytica are subject to the following process:

Initial consultation

An initial consultation will be conducted by phone or email at no charge. During this consultation, we will discuss the nature of your enquiry, what is legally achievable, and the proposed scope of any investigation.

Engagement agreement

Before any investigation work commences, a written Engagement Agreement must be executed by the client. The Engagement Agreement will set out the agreed scope of work, the fees, and any specific terms applicable to the engagement. No investigation work will begin prior to the execution of a signed Engagement Agreement.

Deposit

A deposit is required before investigation work commences. The deposit amount will be specified in the Engagement Agreement. The deposit is applied against the total fees for the engagement.

Commencement

Investigation work will commence following receipt of the signed Engagement Agreement and the required deposit.

3. Lawful Services Only

Fortis Analytica conducts all investigations in full compliance with applicable Australian law, including but not limited to:

• NSW Security Industry Act 1997
• Australian Privacy Act 1988 and Australian Privacy Principles
• NSW Surveillance Devices Act 2007
• Law Enforcement (Powers and Responsibilities) Act 2002 (NSW)
• All other applicable Commonwealth and NSW legislation

Clients must not request, direct, or encourage Fortis Analytica to engage in any conduct that would constitute a breach of any applicable law. Any such request will result in the immediate termination of the engagement.

4. Our Right of Discretion

Fortis Analytica reserves the absolute right to decline any enquiry or engagement, or to discontinue any engagement already in progress, at our discretion and without being required to provide reasons to the client.

This right exists to ensure that Fortis Analytica operates with integrity and in accordance with our professional and legal obligations. Where an engagement is declined or discontinued at our discretion, any fees already paid will be refunded in proportion to the work not yet performed, at our reasonable assessment.

Fortis Analytica's exercise of this discretion is final.

5. Client Obligations

By engaging Fortis Analytica, the client agrees to:

• Provide accurate, complete, and truthful information relevant to the engagement
• Not misrepresent the nature, purpose, or subject of the requested investigation
• Use any information, evidence, or reports provided by Fortis Analytica only for lawful purposes
• Not use the services of Fortis Analytica to harass, stalk, intimidate, or harm any individual
• Comply with all applicable laws in connection with the engagement and the use of any findings
• Pay all fees in accordance with the Engagement Agreement

The client acknowledges that providing false or misleading information to Fortis Analytica may constitute an offence under applicable law and may result in immediate termination of the engagement without refund.

6. Fees & Payment

Fee structure

Fees are agreed in writing in the Engagement Agreement before any work commences. No additional fees will be charged without prior written agreement from the client.

Deposit

A deposit is required before work commences. The deposit amount is specified in the Engagement Agreement and is applied against the total fees.

Invoicing

Invoices will be issued in accordance with the terms set out in the Engagement Agreement. Payment is due within the timeframe specified on the invoice.

Cancellation and refunds

Where a client cancels an engagement after work has commenced, fees will be charged for all work performed to the date of cancellation. Fortis Analytica does not offer refunds on completed work. Any unused portion of a deposit, after accounting for work performed, will be refunded at our reasonable assessment.

Expenses

Any reasonable out-of-pocket expenses incurred in the course of an engagement — such as travel, parking, or database access fees — will be charged to the client in addition to the agreed service fees, unless otherwise specified in the Engagement Agreement.

7. Confidentiality

Our obligations to you

Fortis Analytica treats all client information and engagement details as strictly confidential. We will not disclose the identity of any client or the details of any engagement to any third party, except as required by law. Please refer to our Privacy Policy for full details.

Your obligations to us

The client agrees to keep confidential the identity of Fortis Analytica as their investigator, the methods and sources used in the investigation, and any information provided by Fortis Analytica about our operational practices, except where disclosure is required by law or expressly authorised by Fortis Analytica in writing.

8. Reports & Findings

Reports and findings produced by Fortis Analytica are prepared on the basis of information available at the time of the investigation. All reports are factual, objective, and evidence-based.

Use of reports

Reports and findings are prepared for the exclusive use of the client for the purpose specified in the Engagement Agreement. The client must not provide, share, or distribute any report or findings to any third party without the prior written consent of Fortis Analytica, except where disclosure is required by law or is necessary for the lawful purpose for which the engagement was conducted.

Court use

Where a report is intended for use in legal proceedings, this must be specified in the Engagement Agreement. Fortis Analytica will prepare reports to the appropriate standard where court use is intended, however we do not provide legal advice and the client should seek independent legal advice regarding the admissibility and use of any evidence.

Accuracy

While Fortis Analytica takes all reasonable care in gathering and reporting information, we cannot guarantee the accuracy of information obtained from third-party sources. Our reports reflect findings at the time of investigation and may not account for subsequent changes.

9. Limitation of Liability

To the maximum extent permitted by law, Fortis Analytica's total liability to the client for any claim arising out of or in connection with an engagement shall not exceed the total fees paid by the client for that specific engagement.

Fortis Analytica is not liable for:

• Any indirect, consequential, or incidental loss or damage arising from the engagement or the use of any findings or reports
• Any decision made by the client on the basis of information or reports provided by Fortis Analytica
• Any loss arising from the client's failure to comply with their obligations under these Terms
• Any inaccuracy in information obtained from third-party sources outside our reasonable control

Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot be excluded by law under the Australian Consumer Law.

10. Termination

Either party may terminate an engagement by providing written notice to the other party. Where the client terminates an engagement, fees will be charged for all work performed to the date of termination.

Fortis Analytica may terminate an engagement immediately and without notice where:

• The client has provided false or misleading information
• The client has requested or directed unlawful conduct
• Continuing the engagement would require Fortis Analytica to breach any applicable law or professional obligation
• Fortis Analytica exercises its right of discretion as described in Clause 4

11. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

12. Contact

If you have any questions about these Terms and Conditions, please contact us:

These Terms and Conditions were last updated in May 2026. Fortis Analytica reserves the right to update these Terms from time to time. Updated Terms will be published on this page and will apply to all engagements entered into after the date of publication.